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Make sure you have sent ISK to a chain supported by the exchange. Please note that each exchange supports different chains for ISK transfers. See 'Current ISK support per Exchange' section for more details. In case of an error during transfer, please reach out to the respective exchange for further assistance.
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Due to the nature of the blockchain, it may take some time for the transaction to be completed. If you do not see the deposit/withdrawal history of Iskra and the exchange wallet even after a certain period of time, please contact us through the Help Center.